re the scheduled start time for a full refund. Here's how it works:

Eligible for full refund:

Cancellations made more than 24 hours in advance
Classes cancelled by the instructor
Technical issues on our end that prevent you from attending

Eligible for 50% refund:

Cancellations made between 12–24 hours before the class
Medical emergencies (with documentation)
Family emergencies (case-by-case basis)

Not eligible for refund:

No-shows or cancellations within 12 hours
Missed classes due to oversleeping or scheduling conflicts on your end

Refunds are processed within <u>5–7 business days</u> to the original payment method. For class pack and subscription holders, cancelled classes are credited back to your account instead of refunded — these credits never expire.

Important: Drop-in passes purchased at a discount are non-refundable but can be transferred to another date.

Need help with a cancellation? Reach out to our support team at hello@mokobo.com and we'll sort it out within one business day.

MokoSweat